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Brian Bufalo
Education
•
University of Montevallo – Bachelors of Arts in History, 2019
Work History
Kemper
System Administrator III, SysOps
Birmingham, AL | 40 Hours per week | November 2023 - Present
•
Contributed to the company-wide migration efforts and projects to AWS Cloud
offerings by creating EC2 Instances via CloudFormation, S3/Snowball for data
migrations, and other related tasks.
•
Created full EC2 Instance inventory Python script and scheduled in Jenkins to email
the team the results as our access to AWS Organizations/Control Tower is limited
and this provided additional inside and a single source for this information.
•
Created an AWC Certifi cate Manager report to notify team of the month’s expiring
certifi cates and include a CSV of all certifi cate status. This replaces a badly formatted
report that outputted raw YAML using AWS CLI and instead was Python and Boto3
based.
System Administrator II, Windows
Birmingham, AL | 40 Hours per week | November 2021-
November 2023
•
Deployed PowerShell and Python scripts to improve automation reporting resulting
in increased effi ciency and productivity
for reporting and software deployment
needs
.
•
Completely revamped Windows Server patching process using Ansible, resulting in
faster and more streamlined process to successfully patch over 2,000 servers.
•
Led a company-wide project in coordination with Accenture to inventory all servers
(Windows and Linux) in preparation for AWS Cloud migration.
•
Participated in a rotating week-long on-call schedule to ensure 24/7 support.
C Spire
System Administrator I, Windows
Birmingham, AL | 40-60 Hours per week | May 2013-November 2021
Brian Bufalo | 205.482.6250 |
brian@bufalo.me
| 8003 Rockhampton Circle, Helena AL 35080
•
Provided exceptional customer service while troubleshooting a wide range of issues
as part of the Infrastructure team, serving as tier 3 for more advanced and technical
issues.
•
Created and presented new employee orientation training each month with
information about submitting tickets to help desk, overview of their assigned
hardware, and other important details to get acclimated to the organization.
•
Managed Active Directory for Identity Management and Group Policy changes to
workstations and servers.
•
Ensured SOC and PCI compliance and maintained the highest levels of security and
compliance to all other established standards.
•
Deployed servers for a variety of projects, spanning various platforms, technologies,
and services.
•
Volunteered as an Assistant Change Advisory Board manager, contributing to the
improvement and standardization of team processes.
•
Managed the primary help desk and CRM platform, ConnectWise Manage, for
various teams across the organization.
•
Participated in a rotating week-long on-call schedule to ensure 24/7 support.
American Family Care
Help Desk Technician and System Administrator
Hoover, AL | 40-60 Hours per week | February 2008-May 2013
•
Managed all servers and workstations across the organization, providing over-the-
phone and on-site support to more than a dozen clinics throughout the Southeast.
•
Played a key role in various projects, including migrating from 14 Dell switches to an
HP Network Chassis, confi guring Apple iPads with Mobile Device Management, and
upgrading Citrix Presentation Server to XenApp/XenDesktop.
•
Improved corporate effi ciencies by deploying a help desk software, SpiceWorks, to
replace the shared inbox, installing and confi guring the Drupal site to replace static
HTML pages, and managing the newly installed phone system to build new hunt
groups to ensure phone calls reached IT during and after offi ce hours.
CompUSA
Computer Technician
Hoover, AL | 32-40 Hours per week | June 2006-January 2008
•
Provided award-winning customer service to all customers
Brian Bufalo | 205.482.6250 |
brian@bufalo.me
| 8003 Rockhampton Circle, Helena AL 35080
•
Diagnose and troubleshoot a wide variety of hardware and software issues for all
major platforms, including Windows and Mac personal computing devices.
•
Assisted with sales and retail activities as required, including late-night Black Friday
events.
•
Document all repairs, services, and installations in a timely and accurate manner.
•
Work independently and collaboratively with other team members to meet company
goals and deadlines.
U.S. Navy
San Diego, CA | 40+ Hours per week | 2002-2006
Gunners Mate, Second Class, US Navy
•
Maintaining, repairing, and inspecting small arms, ammunition, and shipboard fi re
control systems.
•
Training and supervising personnel in the proper handling and use of fi rearms
during shipboard training exercises and live-fi re exercises.
•
Ensuring that all security procedures are properly followed.
•
Performing regular maintenance and upkeep of all weapons systems.
•
Conducting periodic inspections to ensure that all weapons systems are in proper
working order.
•
Maintaining accurate records of all weapons systems, including maintenance and
inspection reports.
Aviation Administrationman, Third Class
•
Accurately managed aircraft records program for all embarked squadrons.
•
Performed data entry tasks for aircraft and personnel records.
•
Maintain accurate personnel and training records for assigned team.
•
Perform regular maintenance on department spaces and equipment.
Airman
•
Managed personnel and training records for an over 70 person department,
ensuring compliance with all regulations and requirements.
•
Assist in the safe launch and recovery of aircraft by directing pilots, handling tie-
down chains, and performing other necessary tasks.
•
Follow strict safety procedures at all times, including wearing appropriate personal
protective equipment (PPE).
•
Work as part of a team to ensure the safe and effi cient operation of the flight deck.
•
Participate in ongoing training to improve skills and knowledge related to aircraft
operations, fi refi ghting, and safety.
Brian Bufalo | 205.482.6250 |
brian@bufalo.me
| 8003 Rockhampton Circle, Helena AL 35080
Certifi cations and Training
•
CompTIA A+ – 2002
•
ConnectWise Administrator – 2017
•
LogicMonitor Certifi ed Associate – 2021
Volunteering
•
Wyndham Residential Association (HOA), President – 2016-Current
–
Developed a WordPress website to improve communications, documentation,
and organization.
–
Formed two committees to rebuild the team that had fallen stagnant and
reorganize the Board to continue the mission of the HOA of maintaining and
managing the Wyndham neighborhood.
•
Helena Parks and Recreation Volunteer Coach (Soccer and Baseball) – 2021, 2023
Brian Bufalo | 205.482.6250 |
brian@bufalo.me
| 8003 Rockhampton Circle, Helena AL 35080
